Frequently Asked Questions
Everything you need to know about your NUXE beauty experience.
Are NUXE products tested on animals?
No, in accordance with European regulations, NUXE does not test any of its products or ingredients on animals. We are committed to ethical beauty practices and safety through alternative testing methods.
What is the standard shipping time for my order?
Orders are typically processed within 24-48 hours. Standard shipping usually takes 3 to 5 business days, while express options are available at checkout for faster delivery.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our customer service team to initiate a return and receive a prepaid shipping label.
Are NUXE products suitable for sensitive skin?
Many of our products, such as the Rêve de Miel range, are specifically formulated for sensitive skin. We recommend checking the ingredient list on each product page or performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured using industry-standard SSL encryption.